XFX Video Card Warranty is a SCAM.
Very rarely do I ever openly express my hatred towards a company. In fact, this is the first time I’ve ever posted a “scam report” about a company on this website, but it is more than deserving. I’m hoping that by sharing this knowledge with you guys, it will at least reveal the scam that is XFX, at least in regards to their manufacturer warranty claims.
In September 2010 I purchased an XFX ATI HD5970 Black Edition video card from an authorized reseller. In the past, I had only bought pure Nvidia cards, but when rebuilding my computer in late 2010 I opted to switch to ATI, and felt I would be fine buying from XFX. Boy was I wrong.
I had no major issues with the card until the beginning of this year, noticing random display driver crashes as well as intermittent graphics distortions. I contacted XFX via their always-late-to-respond website support ticket system, and boy was I disappointed in the results.
When I purchased this card I was told it came with a limited lifetime warranty and a two-year full warranty, through XFX. I registered the card on XFX site the day after I received the card, so assumed everything was fine. When I contacted XFX earlier this month, they told me the card was purchased in December 2009, even though I provided proof otherwise. They told me the card was purchased in 2009 and then resold to me in 2010. This is a total lie, as when I received the card it was unopened, in full packaging, and I was even able to register the card without issue.
Let’s humor them, however, and say that it was. It should still be covered under that limited warranty, right? I mean, the card didn’t suffer water damage, or a fall, or overheating, or anything like that…the card is simply terrible quality and died after less than two years of use. I’ve NEVER had a card die that quick. After pestering them for days (because I failed to get a response) they told me that the reseller would have had to register the card the day that got it, and then transfer it to me within 90 days after I had purchase it.
Here’s the thing: once again, even if this is true: I DID! The card was correctly transferred and registered the day after I received it.
Every time I contact them with proof, they find another issue (not in their terms) to get out of filling out an RMA request.
AVOID buying an XFX card. You may find an affordable deal on an XFX card, but I assure you it will most likely die in a short period of time, and they will not replace it for you. They won’t even offer a service option.
TLDR: XFX = POOP